The terms for using Suvy Voice, plainly written.

These terms are an agreement between you and Suvy LLC (“Suvysoft,” “we,” “us”) for use of Suvy Voice. By creating an account, connecting a phone number, or using the service through a reseller’s branded version of it, you agree to these terms. If you are agreeing on behalf of a business, you are confirming you have the authority to bind that business.

Suvy Voice is a self-serve AI voice agent platform. You configure an agent, point it at your website to build a knowledge base, pick a voice, forward or provision a phone number, and it answers your incoming calls according to the rules you set. Suvy Voice is inbound only: the agent does not place outbound calls. The service includes call recording and transcription, calendar booking, connector integrations, follow-up messaging and analytics.

Suvy Voice is sold directly and is also white labeled to resellers, who sell it under their own brand to their own clients. If you signed up through a reseller, your commercial relationship, pricing and first-line support are with them, and they may have their own terms with you in addition to these.

Suvy Voice is a business tool. You must be at least 18 years old and able to form a binding contract to create an account. You are responsible for keeping your account credentials secure and for activity that happens under your account. Tell us promptly if you believe your account has been accessed without authorization.

Plans are billed monthly at the price shown on the pricing page at the time you subscribe, or the price your reseller sets if you signed up through one. Each plan includes a pool of minutes shared across every agent on your account; minutes used beyond the pool bill at the posted overage rate. There is no setup fee on any plan, and no long-term contract; billing is month to month.

You can cancel at any time from your dashboard. Your agent keeps answering until the end of the period you already paid for, then stops. Payments already made are not refunded, so cancelling part way through a period does not produce a partial refund.

Payment is processed by a third-party payment processor. By adding a payment method you authorize us, or your reseller where applicable, to charge it for the fees you owe. Failure to pay may result in suspension of your agents until the account is brought current.

You agree not to use Suvy Voice to:

• Configure an agent to claim to be a human being when a caller asks
• Configure an agent to impersonate a real, identifiable person without their agreement
• Harass, defraud, or deceive callers or call recipients
• Use the service in a way that violates wiretap or recording consent laws that apply to you
• Attempt to access another workspace’s data, credentials or recordings
• Reverse engineer, resell outside the partner program, or interfere with the platform’s normal operation

The product enforces some of these directly, alongside the controls described on the security page. Enforcement in the product does not shift responsibility away from you: you remain the party responsible for what your agent is configured to say, and for whether the people who call you have agreed to what happens on that call.

You retain ownership of your business content: your website content once it becomes part of your knowledge base, the rules and scripts you write, your call recordings and transcripts, and the contact information your callers give you. You grant us the license needed to store, process and transmit that content in order to provide the service, including sending call audio to our voice provider so the agent can function.

You are responsible for making sure you have the right to use any content you provide, including the accuracy of what your website and knowledge base tell your agent to say, and for reviewing what your agent is representing to callers on your behalf.

Connecting Google Calendar, Outlook, Slack, Google Sheets, a CRM, or your own system is optional and is between you and that provider as well as us. We are not responsible for the availability, accuracy or practices of a third-party service you connect. Disconnecting a connector stops our access to it going forward; it does not delete data already written by an earlier action.

A reseller on the white label plan may brand the product, set retail pricing for their own clients, and manage client workspaces under their account. Suvysoft bills the reseller, not the reseller’s individual clients, and is not a party to whatever agreement a reseller has with their own clients. A reseller is responsible for the commitments they make to their clients, including any that go beyond what these terms or our own service commitments provide.

Suvy Voice, including its software, design and the Suvy Voice name and marks, belongs to Suvysoft. Nothing in these terms transfers ownership of the platform to you. A reseller’s own brand assets, logo and domain remain theirs.

Suvy Voice is provided on an “as is” and “as available” basis. We do not publish an uptime guarantee or service level commitment at this time. We do not warrant that the service will be uninterrupted, error free, or that an agent will never misunderstand a caller or mishandle a call.

We describe our infrastructure as HIPAA-eligible where that is accurate, and we mean exactly that: it describes what our infrastructure offers, not a certification Suvysoft itself holds. Suvysoft has not completed a SOC 2 audit and does not claim to be HIPAA compliant, PCI compliant, or independently penetration tested. If your use case needs a specific compliance commitment in writing, ask us before you sign up. The full, current list of what we have and have not certified lives on the security page.

To the extent permitted by law, Suvysoft is not liable for indirect, incidental, special, or consequential damages arising from your use of the service, including lost revenue or a missed or mishandled call. Our total liability for a claim relating to the service is limited to the amount you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability where the law does not allow it to be limited.

You can cancel your account at any time. We may suspend or terminate an account that violates these terms, in particular the acceptable use section above, with notice where practical and immediately where we reasonably believe there is a risk of harm to callers, call recipients, or the platform.

These terms are governed by the laws of the State of Kansas, USA, without regard to conflict of law principles.

We will update the effective date below when these terms change, and for a change we consider material we will make a reasonable effort to notify account holders directly before it takes effect. Continued use of the service after a change takes effect means you accept the updated terms.

Questions about these terms can go to voice@suvysoft.com. For how we handle personal data specifically, see the privacy policy.