Restaurants

Fridayrushonthefloor.Everycallstillanswered.

Your busiest hour on the phone is your busiest hour on the floor. Suvy Voice picks up every call during service, takes the reservation, and answers the are-you-open questions so your host can seat people instead.

ReservationsHours and menu questionsLarge partiesRush-hour overflow

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The problem

The phone rings when you are busiest.

That is the whole problem. These are the three moments where a missed call costs you the most.

The rush answers your phone with a busy signal.

A table of four calls at 6:45 on a Friday. Nobody picks up, so they book the place across the street.

Your host cannot be in two places.

Seating a party of six or answering line two. Whichever they pick, someone waits.

Half your calls are questions, not bookings.

Are you open Monday. Do you have gluten-free. Can we bring a cake. Every answer pulls a person off the floor.

What it handles

The calls it takes off your plate.

Three of the calls that come in every week, and how the agent handles each one. The conversations are illustrations of how it talks.

Reservations get taken during the rush.

Peak call time stops being peak missed-call time.

Takes party size, time, and name, and books it on your calendar
Offers the nearest open time when the requested slot is full
Emails the caller a confirmation so fewer tables no-show

Casa Verde, example call

CallerTable for four tonight around 7?

Agent7 is full tonight, but I have 6:30 or 8:15. Either work?

Caller8:15 is fine.

Menu and hours questions answer themselves.

The agent reads your website and menu, so it answers like someone who works there.

Answers hours, parking, dietary options, and specials from your own info
Handles holiday hours and private-event questions the same way
Transfers to a manager when a caller needs a human decision

Casa Verde, example call

CallerDo you have anything gluten-free on the dinner menu?

AgentYes, several dishes, including the grilled salmon and the risotto. Want me to book you a table?

Large parties and catering get taken seriously.

The big-ticket calls stop landing in voicemail.

Collects date, headcount, budget range, and contact details
Flags large-party requests to the manager right away
Never promises what you have not approved. It gathers, you close

Casa Verde, example call

CallerCould you host a rehearsal dinner for 30 in June?

AgentWe do private events. Let me take the date, headcount, and your number, and the manager will call you back today.

Never busy

Three callers at once. All three get answered.

It is 6:50 pm on a Friday and three parties call at once. Your host is walking a table to their seats. Suvy Voice answers all three calls at the same time, books two tables, and answers one menu question. Nobody hears a busy signal.

Every caller gets picked up on the first ring, even mid-rush
Simultaneous calls all get answered, no hold, no hang-ups
Your floor staff never has to choose between guests and the phone

Keep your number

You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.

Every call on record

Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.

Humans stay in the loop

The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.

Questions

Questions owners actually ask.

Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.

Does it work with my reservation system?

It books into Google Calendar today, and more connectors are coming. If you seat from another system, the agent takes the party size, time, and name and emails it to you to enter.

How fast can I go live?

About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.

What happens if the agent cannot answer a question?

It transfers to the host stand or a manager's cell, whichever you set. During service, you can have it take a message instead and email it to you, so the floor never gets interrupted.

Do I keep my phone number?

Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.

What does it cost?

Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.

Can it take payments over the phone?

No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.

Does it speak other languages?

Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.

What happens if I go over my minutes?

Extra minutes are $0.20 each on Basic and $0.15 on Growth. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.

Friday's missed calls were Friday's empty tables.

Set it up after close. It takes about 6 minutes and the first 3 test calls are free.

Set up your agent See how it works