Friday rush on the floor. Every call still answered.
Your busiest hour on the phone is your busiest hour on the floor. Suvy Voice picks up every call during service, takes the reservation, and answers the are-you-open questions so your host can seat people instead.
The phone rings when you are busiest. That is the whole problem.
A table of four calls at 6:45 on a Friday. Nobody picks up, so they book the place across the street.
Seating a party of six or answering line two. Whichever they pick, someone waits.
Are you open Monday. Do you have gluten-free. Can we bring a cake. Every answer pulls a person off the floor.
The calls it takes off your plate.
Reservations get taken during the rush.
Peak call time stops being peak missed-call time.
- Takes party size, time, and name, and books it on your calendar
- Offers the nearest open time when the requested slot is full
- Emails the caller a confirmation so fewer tables no-show
Menu and hours questions answer themselves.
The agent reads your website and menu, so it answers like someone who works there.
- Answers hours, parking, dietary options, and specials from your own info
- Handles holiday hours and private-event questions the same way
- Transfers to a manager when a caller needs a human decision
Large parties and catering get taken seriously.
The big-ticket calls stop landing in voicemail.
- Collects date, headcount, budget range, and contact details
- Flags large-party requests to the manager right away
- Never promises what you have not approved. It gathers, you close
Three callers at once. All three get answered.
It is 6:50 pm on a Friday and three parties call at once. Your host is walking a table to their seats. Suvy Voice answers all three calls at the same time, books two tables, and answers one menu question. Nobody hears a busy signal.
- Every caller gets picked up on the first ring, even mid-rush
- Simultaneous calls all get answered, no hold, no hang-ups
- Your floor staff never has to choose between guests and the phone
You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.
Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.
The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.
Questions owners actually ask.
Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.
It books into Google Calendar today, and more connectors are coming. If you seat from another system, the agent takes the party size, time, and name and emails it to you to enter.
About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.
It transfers to the host stand or a manager's cell, whichever you set. During service, you can have it take a message instead and email it to you, so the floor never gets interrupted.
Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.
Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.
No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.
Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.
Extra minutes are $0.20 each. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.
Friday's missed calls were Friday's empty tables.
Set it up after close. It takes about 6 minutes and the first 3 test calls are free.