Is it in stock? Are you open? Answered, every time.
Your team is helping the customer in the store. The customer on the phone is deciding whether to drive over. Suvy Voice answers the call, handles the question, and books the visit so both customers get taken care of.
The phone rings when you are busiest. That is the whole problem.
A caller checking whether you carry something is minutes from visiting. Voicemail sends them to a competitor or to an online cart.
One associate, one customer at the register, one phone ringing. The person standing in front of you gets helped first, every time.
Holiday hours, weather closures, early Sundays. Callers just want a yes before they get in the car.
The calls it takes off your plate.
Stock and product questions get handled on the spot.
The agent reads your website, so it talks about your products like staff would.
- Answers what you carry, brands, and price ranges from your own site
- Takes down the specific item and emails your team to confirm stock
- Invites the caller in and tells them exactly when you are open
Pickups and holds get coordinated.
Ready-for-pickup calls stop bouncing between voicemail and the stockroom.
- Takes the order name and tells the caller how pickup works
- Emails your team so the order is ready at the door
- Handles will-you-hold-it requests by your rules
Showroom visits become appointments.
High-intent callers get booked instead of told to swing by sometime.
- Books consultations and viewings on your Google Calendar
- Collects what the customer is shopping for, so your team preps
- Sends a confirmation, which makes people actually show up
Three callers at once. All three get answered.
The Saturday before a holiday, the phone rings all day and the floor is packed. Your team physically cannot do both. Suvy Voice answers every call at once, all day, while your associates sell to the people in the room.
- Every caller gets picked up on the first ring, even on peak days
- Simultaneous calls all get answered, none roll to voicemail
- Your associates stay with the customers who already showed up
You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.
Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.
The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.
Questions owners actually ask.
Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.
Appointments book into Google Calendar today, and more connectors are coming. It does not read your POS inventory yet, so for stock checks it takes the item down and emails your team to confirm.
About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.
It transfers the call to the store line or a manager's cell, whichever you set. If nobody picks up, it takes a message and emails it to you so the customer still gets a callback.
Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.
Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.
No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.
Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.
Extra minutes are $0.20 each. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.
The caller asking if you are open is already in the car.
Set it up before Saturday. It takes about 6 minutes and the first 3 test calls are free.