Stores and showrooms

Isitinstock?Areyouopen?Answered,everytime.

Your team is helping the customer in the store. The customer on the phone is deciding whether to drive over. Suvy Voice answers the call, handles the question, and books the visit so both customers get taken care of.

Stock questionsStore hoursOrder pickupsShowroom appointments

Set up your agent See pricing

The problem

The phone rings when you are busiest.

That is the whole problem. These are the three moments where a missed call costs you the most.

Before they drive over, they call.

A caller checking whether you carry something is minutes from visiting. Voicemail sends them to a competitor or to an online cart.

The floor always wins, the phone always loses.

One associate, one customer at the register, one phone ringing. The person standing in front of you gets helped first, every time.

Google says open. Nobody can confirm it.

Holiday hours, weather closures, early Sundays. Callers just want a yes before they get in the car.

What it handles

The calls it takes off your plate.

Three of the calls that come in every week, and how the agent handles each one. The conversations are illustrations of how it talks.

Stock and product questions get handled on the spot.

The agent reads your website, so it talks about your products like staff would.

Answers what you carry, brands, and price ranges from your own site
Takes down the specific item and emails your team to confirm stock
Invites the caller in and tells them exactly when you are open

Maple & Main Goods, example call

CallerDo you carry standing desks, and can I see one today?

AgentWe do, several models on the floor. We are open until 7 tonight. Want me to have someone set aside time to walk you through them?

Pickups and holds get coordinated.

Ready-for-pickup calls stop bouncing between voicemail and the stockroom.

Takes the order name and tells the caller how pickup works
Emails your team so the order is ready at the door
Handles will-you-hold-it requests by your rules

Maple & Main Goods, example call

CallerI got an email that my order is ready. Can I grab it after work, around 6?

AgentYes, we are open until 7. Come to the pickup counter and it will be waiting under your name.

Showroom visits become appointments.

High-intent callers get booked instead of told to swing by sometime.

Books consultations and viewings on your Google Calendar
Collects what the customer is shopping for, so your team preps
Sends a confirmation, which makes people actually show up

Maple & Main Goods, example call

CallerI want to look at engagement rings but not with a crowd around.

AgentWe book private viewings. I have Tuesday 5:30 pm or Saturday 10 am. Which suits you?

Never busy

Three callers at once. All three get answered.

The Saturday before a holiday, the phone rings all day and the floor is packed. Your team physically cannot do both. Suvy Voice answers every call at once, all day, while your associates sell to the people in the room.

Every caller gets picked up on the first ring, even on peak days
Simultaneous calls all get answered, none roll to voicemail
Your associates stay with the customers who already showed up

Keep your number

You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.

Every call on record

Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.

Humans stay in the loop

The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.

Questions

Questions owners actually ask.

Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.

Does it work with my POS or booking software?

Appointments book into Google Calendar today, and more connectors are coming. It does not read your POS inventory yet, so for stock checks it takes the item down and emails your team to confirm.

How fast can I go live?

About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.

What happens if the agent cannot answer a question?

It transfers the call to the store line or a manager's cell, whichever you set. If nobody picks up, it takes a message and emails it to you so the customer still gets a callback.

Do I keep my phone number?

Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.

What does it cost?

Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.

Can it take payments over the phone?

No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.

Does it speak other languages?

Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.

What happens if I go over my minutes?

Extra minutes are $0.20 each on Basic and $0.15 on Growth. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.

The caller asking if you are open is already in the car.

Set it up before Saturday. It takes about 6 minutes and the first 3 test calls are free.

Set up your agent See how it works