Salons and spas

Fullchairs.Handledreschedules.Afrontdeskthatneverstepsaway.

Every stylist is mid-service and the phone is ringing. Someone either interrupts a client or the call goes to voicemail. Suvy Voice takes the call, books the appointment, and lets your team keep working.

Appointment bookingReschedulesService questionsWalk-in overflow

Set up your agent See pricing

The problem

The phone rings when you are busiest.

That is the whole problem. These are the three moments where a missed call costs you the most.

A caller who hits voicemail books somewhere else.

Booking a haircut takes one call. If yours goes unanswered, the next salon on the map gets the appointment.

Answering the phone means leaving a client.

Foils half done, phone ringing at the desk. Whoever picks up is apologizing to the person in the chair.

Reschedules eat your mornings.

Half the calls are moves, not bookings. Each one is 3 minutes of calendar juggling your team does between clients.

What it handles

The calls it takes off your plate.

Three of the calls that come in every week, and how the agent handles each one. The conversations are illustrations of how it talks.

Appointments get booked while you work.

The agent knows your services and your open slots.

Asks for the service, the preferred stylist, and the time that works
Books straight into your Google Calendar
Emails the client a confirmation so no-shows drop

Velvet Chair Salon, example call

CallerCan I get a cut and color on Saturday?

AgentWe have 10 am and 2:30 pm open Saturday. Any stylist preference?

Caller10 with whoever is available.

Reschedules stop interrupting services.

Moves and cancellations get handled without a human at the desk.

Finds the existing appointment and offers new times
Frees the old slot so a walk-in or waitlist client can take it
Sends you a summary of every change

Velvet Chair Salon, example call

CallerI need to move my Friday appointment, something came up.

AgentNo problem. I can do Saturday 11 am or Tuesday 4 pm instead.

CallerTuesday at 4 works.

Service questions get real answers.

The agent reads your website, so it knows what you offer and what you charge.

Answers pricing, duration, and prep questions from your own site
Says what it knows and transfers what it does not
Covers evenings and Mondays, when the desk is dark

Velvet Chair Salon, example call

CallerHow long does a balayage take, and what does it start at?

AgentAround 3 hours, starting at the price listed for your hair length. Want me to book a consult so a stylist can confirm?

Never busy

Three callers at once. All three get answered.

Saturday morning, three clients call in the same 5 minutes. A receptionist answers one and loses two. Suvy Voice answers all three at once, books all three, and your chairs stay full.

Every caller hears a first-ring answer, even at peak
Simultaneous calls all get handled, none get hold music
Your team never has to choose between the chair and the phone

Keep your number

You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.

Every call on record

Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.

Humans stay in the loop

The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.

Questions

Questions owners actually ask.

Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.

Does it work with my booking software?

It books directly into Google Calendar today, and more connectors are coming. If you book through another system, the agent still collects the service, stylist, and time, and emails you the details to enter.

How fast can I go live?

About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.

What happens if the agent cannot answer a question?

It transfers the call to the front desk or your cell, whichever you set. If nobody picks up, it takes a message and emails it to you so nothing gets lost.

Do I keep my phone number?

Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.

What does it cost?

Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.

Can it take payments over the phone?

No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.

Does it speak other languages?

Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.

What happens if I go over my minutes?

Extra minutes are $0.20 each on Basic and $0.15 on Growth. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.

Your next regular is one unanswered call from trying somewhere new.

Set it up after close. It takes about 6 minutes and the first 3 test calls are free.

Set up your agent See how it works