Thequestionspeopleaskbeforetheytrustit.
Including the ones where the answer is no. Nothing here needs a sales call to get out of us.
Getting it running.
How long does setup actually take?
It is four steps and you do all of them yourself: paste your website address, pick a voice, make a test call, forward your number. There is no setup call to book, no sales call, no form that puts you in a queue, and no setup fee on any plan. The website read is the part that takes the longest, and it runs while you watch it.
Do I have to write scripts or draw call flows?
No. The agent starts from a template for your kind of business and from what it read on your website. You then describe behaviour in ordinary sentences, the way you would brief a new hire, plus two short lists: things it must always do and things it must never say.
What if my website is thin, or out of date?
Then it starts thin, and you will hear that on your first test call. The knowledge base is a list of editable entries, so you can correct one or add what is missing without rewriting your website first. It only answers from what it has, which is why an out of date site produces a cautious agent rather than a confident wrong one.
Can I hear it before a customer does?
Yes. The 14-day trial comes with 10 free call minutes, to test in your browser or by forwarding your number. Ask it the five questions your customers actually ask. If it gets one wrong, fix that entry and call again. Nothing reaches a real caller until you forward your number.
What if I would rather someone else set it up?
Done-for-You Setup is an optional one-time add-on, $299 to $499 depending on how many agents get configured. It is not required, and skipping it holds nothing back. Self-serve setup is the normal path and it is free on every plan.
Do I need new hardware or a new phone line?
No. There is nothing to install and no handset to buy. You forward calls from the line you already have.
What it does when the phone rings.
What happens when the agent does not know something?
It says it does not have that answer, then does whatever you told it to do next: take a message, offer to book a consultation, or transfer to a person. It does not fill the gap with a guess. Every template ships with a guardrail against quoting an exact price for exactly this reason, and you can add more. After the call you will see the question in the transcript, and adding the answer takes one line.
Can it transfer a call to me?
Yes, and to more than one person. You add transfer contacts in priority order with a ring timeout on each, so if the first person does not pick up in time it tries the next, and if nobody does it takes a message rather than dropping the caller. Whoever answers hears a short summary of the call first, so they are not starting cold. You set the trigger conditions in plain language, such as the caller asking for a person, the topic being sensitive, or the caller sounding frustrated.
Can callers tell it is AI?
It never claims to be a person. Ask it directly and it says it is an assistant, and that is not a setting you can switch off. The greeting wording is yours, and most businesses have it introduce itself as their assistant.
How many calls can it take at the same time?
All of them. That is the structural difference between an AI agent and a person at a desk: a person holds one conversation and everybody else waits, and the agent runs every conversation in parallel. Three callers at 2 pm all get answered at 2 pm.
What languages does it speak?
25 or more, with automatic detection. It does not need a phone menu to choose one, and if a caller starts in English and switches to Spanish halfway through, it follows. There are 26 built-in voices to pick from, and you can hear a sample of every one before you choose.
Can it take a card payment over the phone?
No. It does not collect payment card numbers on a call. If you need to take a payment, that is a transfer to a person or a link you send afterwards.
What about an angry customer?
This is one where a person is genuinely better, and the honest answer is to plan for it rather than pretend otherwise. Set a transfer trigger for frustration and for anyone who asks for a human, and the agent will hand the call over with a summary rather than trying to talk someone down.
The number on your van.
Do I keep my number?
Yes. Nothing is ported and nothing is replaced. You set up call forwarding from your existing line, which is a setting with your current carrier, and the number on your business cards and your van stays exactly as it is.
Can I forward only the calls I miss?
Yes. Forward every call, forward only when you do not answer, or forward evenings and weekends. It is your carrier's forwarding setting, so you can change it whenever you like without telling us.
Can I turn it off?
Yes, and instantly. Turn forwarding off at your carrier and calls ring your phone again as they did before. There is nothing to unwind because nothing was moved.
Do I get a number from you instead?
On a paid plan, yes. 1 local number included with each plan, and you pick it yourself: any available US or Canada local number. Extra local numbers $5/mo. On the free trial you test in your browser or by forwarding your own number instead. The agent only ever picks up, it never dials out.
Money, without the fine print.
What does it cost when I go over my minutes?
$0.20 a minute on Basic, $0.15 a minute on Growth, and nothing switches off while you are over. A worked example: Basic is $49 a month with 225 minutes. A month where you use 340 minutes is 115 minutes of overage, 115 times $0.20 is $23, so the bill is $72. Growth at $99 would not make that month cheaper. Past 475 minutes it does: at 600 minutes Basic comes to $124 and Growth to $117.75, and the gap widens by 5 cents with every minute after that.
Are minutes per agent or shared?
Shared across your whole account. Two agents on Basic draw from the same 225 minutes, they do not get 225 each. That is why running a separate agent for after hours does not cost you extra.
Do unused minutes roll over?
No. The pool resets at the start of each billing month.
What counts as a minute?
Connected call time. The clock starts when the caller is connected to your agent and stops when the call ends.
Is there a setup fee or a contract?
No setup fee on any plan, and no contract. Done-for-You Setup exists as an optional one-time add-on if you want us to configure it for you, and skipping it costs you nothing.
What happens if I cancel?
You cancel from the dashboard whenever you like. Your agent keeps answering until the end of the period you have already paid for, then stops. Turn forwarding off at your carrier and your calls ring your own phone again.
Can I change plans?
Yes, any time. An upgrade takes effect straight away, a downgrade applies at your next billing date.
What is stored, and who sees it.
What data do you actually store?
The recording and transcript of every call, the knowledge base built from your website, the agent configuration you write, whatever a caller gives on a call such as a name, number or appointment, the tokens for any connectors you link, and usage figures for billing. That is the list.
Who can see my calls?
Your workspace. Every record carries an organization id and the database enforces that separation with row level security rather than trusting application code to filter correctly. If you are a client of a partner reselling under their own brand, your workspace is separate from every other client of that partner too.
Can someone with the link listen to my recordings?
No. Recordings and transcripts are served through authenticated endpoints tied to your workspace, not as public file URLs that would work for anyone who had the address.
Do you use my calls to train a model?
Suvysoft does not sell your call data and does not use it to build something for another customer. Your call audio does pass through our voice provider to work at all, and their terms are theirs rather than ours. If that distinction matters for your business, ask us for the current provider terms before you sign up rather than after.
Are you HIPAA compliant or SOC 2 certified?
No, and we will not imply otherwise. Suvy Voice is built on HIPAA-eligible infrastructure, which describes what our voice provider offers, not a certification Suvysoft holds. Suvysoft has not completed a SOC 2 audit. The security page lists everything we cannot claim, in one place.
Can I export or delete what you hold?
Call recordings and transcripts are exportable at any time. If you have a specific retention or deletion requirement, ask us what we can commit to in writing before you sign up. We would rather answer that question honestly up front than discover a mismatch in month three.
Still weighing it up? See how it compares with a receptionist, voicemail and an answering service.
The fastest way to answer the rest is to call it.
Free trial: 10 minutes to test in your browser or by forwarding your number, before anyone else hears it.