Hotels and rentals

Everybookingcallanswered.At2pmandat2am.

Guests call across time zones, before flights, and after your desk closes. Suvy Voice answers every one, takes the reservation request, and handles the where-do-I-park questions your team answers 40 times a week.

Availability questionsReservation requestsCheck-in detailsLate-night calls

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The problem

The phone rings when you are busiest.

That is the whole problem. These are the three moments where a missed call costs you the most.

A guest who cannot reach you books the next property.

Someone comparing three places calls all three. The one that answers sounds like the one that has its act together.

Night calls have nowhere to go.

A guest lands late and cannot find the lockbox code. At most properties that call rings into nothing.

The same 10 questions, all day.

Check-in time, parking, pets, early arrival. Every answer is on your website, and every caller asks anyway.

What it handles

The calls it takes off your plate.

Three of the calls that come in every week, and how the agent handles each one. The conversations are illustrations of how it talks.

Reservation calls turn into bookings.

The agent takes the request with every detail your team needs.

Collects dates, party size, room preference, and a callback number
Answers rate and availability questions from the info you give it
Sends the request to your team so you confirm on your own system

The Linden Hotel, example call

CallerDo you have anything for the weekend of the 14th?

AgentLet me take the details. Two nights, checking in Friday the 14th. How many guests?

CallerTwo adults, one room.

Check-in questions stop hitting your staff.

The agent reads your website and your notes, so it knows the answers cold.

Answers check-in time, parking, pet policy, and directions
Shares arrival instructions you approve, at the time you approve
Transfers anything sensitive to your front desk or your cell

The Linden Hotel, example call

CallerWe land at 11 pm. Is check-in still possible that late?

AgentYes. The front desk closes at 10, and after that there is a self check-in kiosk in the lobby. Want me to note your late arrival?

The overnight shift you never had to hire.

The phone gets answered all night without a person on payroll.

Answers at 2 am exactly the way it answers at 2 pm
Takes messages and flags anything urgent to your on-call number
Every overnight call is recorded and summarized for the morning

The Linden Hotel, example call

CallerHi, sorry, I know it is late. Is the pool open tomorrow?

AgentNo trouble at all. The pool is open 8 am to 9 pm. Anything else before your stay?

Never busy

Three callers at once. All three get answered.

A festival weekend announcement goes out and the phone lights up. One front desk agent takes one call at a time. Suvy Voice takes all of them at once, so every would-be guest gets an answer while the demand is hot.

Every caller gets picked up on the first ring, even during a surge
No hold queue, so no guest hangs up and books elsewhere
Your desk staff stays with the guests standing in front of them

Keep your number

You forward your existing line. Nothing about your number or carrier changes, and you can turn it off any time.

Every call on record

Recordings and transcripts of every call, plus a summary texted and emailed to you. Nothing said on your line disappears.

Humans stay in the loop

The agent transfers to you or your team when a call needs a person. You set the rules for when that happens.

Questions

Questions owners actually ask.

Straight answers, no sales call required. Anything else, test it yourself with 3 free calls.

Does it work with my property management system?

It books into Google Calendar today, and more connectors are coming. For reservations managed in a PMS, the agent takes the full request and sends it to your team to confirm in your own system.

How fast can I go live?

About 6 minutes. You paste your website address, the agent reads it and learns your business, you pick a voice, and you get a number to test with. Forward your line when you are happy with it.

What happens if the agent cannot answer a question?

It transfers to your front desk or an on-call number you choose. If nobody is available, it takes a message and emails it to you immediately, so a stranded guest is never left with silence.

Do I keep my phone number?

Yes. You keep your number and your carrier. You forward calls to your Suvy Voice number, and you can turn forwarding off any time. Nothing about your existing line changes.

What does it cost?

Plans start at $49 a month with 225 minutes pooled across your agents. Most calls run 2 to 3 minutes, so that covers a real month of calls for a single location. No setup fee.

Can it take payments over the phone?

No. The agent never asks for or accepts card numbers. It books the visit and leaves payment to you, in person or through whatever you already use.

Does it speak other languages?

Yes. If a caller switches to Spanish or another supported language mid-call, the agent switches with them and keeps going. You do not configure anything.

What happens if I go over my minutes?

Extra minutes are $0.20 each on Basic and $0.15 on Growth. Nothing shuts off mid-month and no call gets dropped. You see usage in your dashboard so overage is never a surprise.

The 11 pm caller is a guest or a lost booking. Your phone decides.

Set it up before tonight. It takes about 6 minutes and the first 3 test calls are free.

Set up your agent See how it works